Returns Made Clear.
This Return & Refund Policy explains how return requests, returned jewelry, damaged or incorrect items, cancellations, and refunds are handled for eligible purchases made through renforde.com.
Before You Send Anything Back.
Please contact RenForde™ customer support before returning an item. Our team can review your request and provide the applicable return instructions based on the order and the jewelry involved.
Contact Us First
Send customer support your order number, the item involved, and a clear explanation of the reason for your return request before shipping anything back.
Keep the Item Complete
Where applicable, keep the jewelry, included accessories, product packaging, and other supplied components together while your request is being reviewed.
Wait for Instructions
Do not send a return to an address unless it has been provided or confirmed for your return request. The appropriate return location may differ from our business address.
A Clear Path From Request to Review.
Following the return instructions provided for your order helps us identify the returned item and review the request more efficiently.
Provide your order number, the jewelry item involved, and the reason for the request.
If the return is eligible, follow the instructions provided by our support team for your specific request.
Package the jewelry carefully and include the relevant items or information requested in the return instructions.
Once received, the returned item may be reviewed before the applicable return or refund outcome is finalized.
Return & Refund Information.
Eligibility and available remedies may depend on the product, condition of the item, reason for the request, order circumstances, and applicable consumer protection laws.
Return Window
Return requests must be submitted within the return period applicable to the relevant purchase. Where a specific return period is presented with the product, at checkout, in an order communication, or elsewhere on our store, that information forms part of the applicable return conditions.
Nothing in this policy is intended to limit rights or remedies that cannot be excluded under applicable consumer protection law.
Return Eligibility
To be eligible for a standard return, an item should generally be returned in an appropriate condition and with the components, accessories, or packaging reasonably required to identify and review the product.
Items showing damage caused after delivery, misuse, unauthorized alteration, avoidable wear, improper handling, or other conditions unrelated to the original state of the product may affect return eligibility, subject to applicable law.
Personalized & Made-for-You Jewelry
Personalized, engraved, customized, or otherwise made-for-you jewelry may require special review because the item has been prepared according to customer-selected information or preferences.
Return eligibility for these items may differ from standard products depending on the nature of the customization, the reason for the request, the condition of the item, and applicable law. If you have a concern with personalized jewelry, contact customer support before returning it.
How to Request a Return
Contact RenForde™ customer support before sending an item back. Please provide your order number, the item involved, and a clear explanation of the reason for the request.
If the request concerns damage, a defect, an incorrect item, or missing contents, clear photographs of the jewelry, packaging, shipping label, or affected area may be requested to help us review the issue.
Return Destination
Please do not automatically return products to the business address shown on our website or in this policy. The appropriate return destination may depend on the order and the applicable return process.
A return sent without the applicable instructions, or to an incorrect location, may be difficult to identify or may delay processing. Please wait for the return instructions associated with your request before shipping the item.
Return Shipping Costs
Responsibility for return shipping costs may depend on the reason for the return, the condition of the item, the circumstances of the order, and applicable law.
If return shipping arrangements or specific instructions apply to your request, those details will be communicated as part of the return process.
Damaged, Defective, Incorrect or Incomplete Items
If an order arrives damaged, defective, incorrect, or incomplete, please contact customer support promptly after discovering the issue.
Include your order number and clear information showing the concern. Photographs of the item, packaging, shipping label, and relevant details may help our team evaluate the situation and determine an appropriate remedy where applicable.
Inspection of Returned Products
Returned products may be inspected after receipt to confirm the item, condition, contents, and circumstances relevant to the return request.
If the condition of a returned product materially differs from the information provided with the request, the available outcome may be affected where permitted by applicable law.
Refund Processing
If a refund is approved, it will generally be issued through the applicable payment method or another lawful method appropriate to the transaction.
After a refund is issued, additional processing time may be required by your bank, card issuer, payment provider, or other financial institution before the amount appears in your account. Financial-institution processing times are outside our direct control.
Late or Missing Refunds
If you have been notified that a refund was issued but it is not yet visible in your account, please allow for any applicable processing period required by your payment provider or financial institution.
If you believe the expected processing period has passed, contact the relevant financial institution first where appropriate. You may also contact RenForde™ customer support with your order information so we can review the available refund records.
Order Cancellation
If you need to request a cancellation or change, contact customer support as soon as possible after placing the order. We cannot guarantee that an order can be canceled or changed after processing, personalization, fulfillment, or shipment has begun.
If cancellation is no longer possible, the applicable return process may need to be followed after delivery, subject to the eligibility requirements for the relevant item.
Return & Refund Support
If you are unsure whether your order qualifies for a return, refund, replacement, or another remedy, contact RenForde™ customer support before sending the item anywhere.
Please include your order number and enough information for our team to understand the request. This can help avoid unnecessary delays and ensure that you receive instructions relevant to your specific order.
Protect the Piece While Your Request Is Reviewed.
Jewelry can be affected by scratching, bending, tangling, impact, moisture, chemicals, and improper storage. If you are considering a return, handle the item carefully and keep the relevant packaging and included components together until you receive further instructions.
Keep These Details in Mind.
Avoid unnecessary wear after deciding to request a return.
Keep included components and relevant packaging together.
Package delicate jewelry carefully to reduce movement in transit.
Follow the return instructions provided for your specific request.
Do Not Send a Return Without Instructions.
Contacting us before shipping a return helps ensure that you receive the appropriate instructions for the relevant order and reduces the risk of sending jewelry to an incorrect location.
Keep your order number available when contacting customer support.
Provide clear photographs when your request concerns damage, defects, incorrect items, or missing contents.
Wait for the applicable return instructions before sending the jewelry back.
Have a Question About Your Return?
Contact our customer support team if you need help with return eligibility, damaged or incorrect items, return instructions, cancellations, or refund status. For an existing order, please have your order number available.